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General
FAQ's. |
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Q: What does VoIP mean ?
A: VoIP
refers to a technology that allows
the transmission of voice signals
over a local or internet network.
These 4 letters simply mean: Voice
Over Internet Protocol.
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Q. Does
Talk2
Business
VoIP
replace
my phone
system?
A. The
answer
depends
on you.
Talk2
can
completely
replace
your
current
phone
provider
and
system.
Or we
can work
with
your
existing
provider
and
system.
You can
use a
basic
phone -
either
analog
or
wireless
- to
receive
calls.
However,
with a
basic
handset,
you will
receive
only the
types of
features
you
would
get with
a
complex
(and
expensive)
in-house
PBX
system.
Are you
a
completely
mobile
business?
If so,
we can
provide
an auto
attendant
that
will
give you
connectivity
and
messaging
for your
employees—as
well as
that big
business
presence. |
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Q. How do I
know if Talk2 is a good fit for my business?
A. VoIP is useful to any
size business, but it’s particularly valuable to small
companies that do not have tens or hundreds of thousands
of dollars to invest in receptionists, information or
telecommunication systems, and dedicated technology
staffs. |
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Q. How does Talk2 compare with
residential VoIP service?
A. Most residential VoIP services are designed to
minimize bandwidth requirements and cost, usually at the
expense of voice quality and reliability. This is fine
for residential use and even, in some cases, for
home-based businesses. But a larger business will need
the more robust capabilities that Talk2's VoIP service
provides.
Talk2 also provides the professional support and service
that a business needs. An Talk2 VoIP specialist will
guide you through the start-up process. |
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What is Talk2 Business VoIP?
Our web-based VoIP service makes traditional phone
systems and service obsolete. With Talk2's VoIP service,
any business with a quality broadband connection can
enjoy a robust voice solution and make local and
unlimited long-distance calls anywhere in the United
States. Our VoIP service lets you:
 Avoid
a costly, on-premise phone system
Do
away with phone system installation and maintenance
charges
Reduce
your monthly phone bills. Significantly. |
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Q. What kind of quality can I
expect using VoIP?
A. You can expect superb sound quality and excellent
reliability. VoIP is usually better than old-fashioned
phone service. Our certified and tested hardware comes
with the latest High-Definition (HD) voice technology
for unparalleled clarity. In an independent survey by
89 percent of companies reported better quality of
service and reliability with VoIP solutions.
Not sure what your bandwidth needs are? A Talk2 VoIP
specialist can review your current setup and assess your
needs. How much bandwidth you need generally depends on
the number of concurrent calls your employees make and
the types of data services they use. |
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Q. What makes Talk2 different
from other VoIP providers?
A. For starters, we focus on how companies do business
today—not how things were 15 years ago. We understand
that your phone system should be a value-added resource,
not a constraint. Modern companies demand flexible
solutions to accommodate owners and employees who are on
the go and always on.
At Talk2, we take you beyond mere phone calling. We give
you tools that allow you to manage and take control of
your communications—and let you manage those tools
through an easy, web-based interface. And when you need
support, just contact our US-based, in-house client
support center. |
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Q. What is LNP (Local Number
Portability) or Number Portability
A. LNP or Number portability Porting a DID number means
that you can leave your current carrier, and move your
number to another carrier, that has network in that same
area code.
Suppose one of your customers have a number with Vonage,
or Verizon, or AT&T and you want to port it over to
talk2.ca, You can very much do so.
What is Generally needed?
Generally porting a number
involves:
-
Filling out a form
-
Copy of an old bill
-
Call Logs of old Number
How
Much time does it take ?
In United States it then takes
up to 30 days; sometimes it's
quick though. in Pakistan it
takes 4 days. Suggestion: Don't
cancel the old service till
afterward.
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Q: What is Fax to Mail?
A: Fax
to Mail is a Talk2 service that
enables a faxed document to be
received by e-mail. The document is
faxed as usual, but an electronic
copy of the document is received as
an e-mail attachment.
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Q:
What are the applicable charges with an On Demand
Calling plan?
A: Once your «Easy On Demand» account
is active, you will be able to make and receive calls
which will be billed per minute based on the rates from
the following page.
Your call history is viewable at any time from the
corresponding section of your control panel.
In order to be able to receive calls, you will need to
add a phone number (DID) to your account. Each added DID
costs a fixed monthly fee not subject to prorated
billing.
You can verify DID availability here or through the "DID
Numbers" section of your control panel. |
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Q: What is Fax to Mail?
A: Fax
to Mail is a Talk2 service that
enables a faxed document to be
received by e-mail. The document is
faxed as usual, but an electronic
copy of the document is received as
an e-mail attachment.
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Q: Any
recommendations
for VoIP
equipment?
A:
If you
connect
to our
service
directly
using an
analog
phone
adaptor
or VoIP
phone,
the
Linksys
devices
remain
the best
choice
in
regards
of cost,
viability,
compatibility
and ease
of use
for
configuration
or day
to day
usage.
Suggested
models:
Routers
Linksys
WRP400 -
Wifi
Router &
VoIP
adaptor
(2
Lines)
Adaptors
Linksys
PAP2T-NA
- Phone
adaptor
(2
Lignes)
Linksys
SPA8000
- Phone
adaptor
(8
Lignes)
Phones
Linksys
SPA942 -
VoIP
phone (4
Extensions)
Linksys
SPA962 -
VoIP
phone (6
Extensions)
Softphone
Counterpath
X-Lite -
VoIP
Softphone
(SIP)
Attractel
ZoIPer -
VoIP
Softphone
(SIP et
IAX)
Note:
Many
unlocked
PAP2
devices
are
available
for a
lower
cost
than the
PAP2T-NA
(non-affiliated).
However,
be aware
that
some
limitations
can
occur
and that
we do
not
provide
support
for
these
devices. |
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Q.
Who is Talk2?
A. We're a leader in today's growing Voice over Internet
Protocol (VoIP) market. We provide small and
medium-sized businesses with hosted VoIP solutions. Our
hosted turnkey voice solution eliminates the expense,
complexity and ongoing maintenance of on-premise
systems—while delivering big features and flexibility
that even expensive on-premise systems can't match. |
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