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Pre-Sales FAQ's. |
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Q: What does VoIP mean?
A: VoIP
refers to a technology that allows
the transmission of voice signals
over a local or internet network.
These 4 letters simply mean: Voice
Over Internet Protocol.
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Q. How VoIP
Internet Voice Works
A. VoIP services convert your voice into a digital
signal that travels over the Internet. If you are
calling a regular phone number, the signal is converted
to a regular telephone signal before it reaches the
destination. VoIP can allow you to make a call directly
from a computer, a special VoIP phone, or a traditional
phone connected to a special adapter. In addition,
wireless "hot spots" in locations such as airports,
parks, and cafes allow you to connect to the Internet
and may enable you to use VoIP service wirelessly.
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Q. If I have VoIP service, who can I
call?
A. You may be able to call anyone who
has a telephone number - including
local, long distance, mobile, and
international numbers. |
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Q.
Is VoIP Right For My Company?
A. Do any of the following statements
apply to your business? If so, switching
to VoIP is a smart choice.
My company has a high speed internet
connection and would like to lower phone
bills.
We make expensive long distance phone or
international calls and want to minimize
costs.
I need flexibility to grow or reduce
users without incurring significant
cost.
I to move my phone service, while
keeping my phone number, without
additional fees.
I like the convenience of taking my
phone number with me as I travel.
I like my sales and service reps to use
a business phone number.
I want the same call management features
(using my mobile) as I do in the office.
I would like to have a call history of
inbound and outbound calls.
My business needs an auto attendant/IVR
system to answer and route calls.
We don't have an IT person to manage an
intricate phone system.
Test your network for VoIP readiness.
My business needs features such as
choice of area code, voicemail, caller
ID and more.
My business needs the power of big
company call management features without
the high cost of their phone systems
such as conference calling, call
recording, and voicemail to email
notifications. |
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Q. How is the voice clarity?
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A. The
quality of VoIP voice has dramatically
improved over the past few years,
reaching the quality level of a landline
phone and sometimes even exceeding that
level. |
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Q. What differences are there between
making a local call and a long-distance
call? |
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In terms of technology or how you dial
the number, there are no differences.
Call charges, however, vary from plan to
plan. Rates for long-distance calls are
usually quite low. Furthermore, many
Talk2 VoIP offers unlimited
long-distance in which case the calls
are free. See our
plans
for one that is just right for you. |
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Q: Why use VoIP? |
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A: There are
two major reasons to use VOIP:
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Lower Cost
-
Increased Functionality
We also specialize in Call
Centre VoIP solution. Having implemented as well
as running our own telemarketing and call centre we know
the in's and out's that are required to make them work
with VoIP. The cost saves and the flexibility that VoIP
represents making it ideal for all call centres. |
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Q: Can I
try out VoIP? |
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A:
Yes of course you can
start with a basic system using using an ATA (Analogue
Terminal Adaptor) you can simply, cheaply and quickly
take advantage of cheap VoIP calls. Any standard
telephone can be plug into the ATA to allow you to make
cheaper phone call via the Internet but all your
incoming calls will still come in over the
land-line. This is a low risk solution that will allow
to start saving money straightway. |
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Q. Can I
use VoIP exclusively for my home or business? |
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A: Yes,
we recommend running a
VoIP only home or office. It gives you
great benefits above simple cost savings. This system
has an Businessly low startup cost (when compared to
traditional telephone system) and can be deployed
rapidly give you access to all the benefits* of VoIP in
no time at all. VOIP
PBX systems provide mobility to employees, flexibility
when a business expands as they are much easier to
manage than the traditional PBX, and can also
considerably reduce telephony administration costs as
well as being future proof.
Benefits include:
Reduced
Communication Costs
Simplified
Communication Infrastructure
Increased
Productivity
Mobility
& Flexibility
Scalability
Revolutionary
Technology
Connects
Multiple Locations
Applications
for all Industries
There are 2 other options when using VoIP, you can use a
handset (Normal Phone) or you can use a soft-phone -
reducing your cost even further. A soft-phone is a phone
that allows you to talk using VoIP without necessarily
having a physical phone set. As its name implies, it is
a piece of software, or part of a VoIP software, that
acts as an interface allowing you to dial numbers and
carry out other phone functions using a screen (that of
your computer or PDA) and your mouse, keyboard or
keypad.
At Talk2 we provide VoIP solutions that will fit with
business needs and your existing telecommunication
set-up. We can provide you with everything you will need
to join the VoIP revolution as we are a premier partner
for 3CX windows based IP phone system we have all the
expertise, support and benefits at our fingertips.
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Q.
How much technical skill is required?
A. None. Anyone with basic PC skills can set up Talk2
service. And a quick tutorial lets your staff easily
manage their communications. We designed our service so
that customers don't need consultants or technical staff
in order to use it. |
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Q. What
do I
need to
use
Talk2’s
hosted
VoIP
service?
A.
Broadband
Connection—A
broadband
(high
speed
internet)
connection
is
required.
This can
be
through
a cable
modem, a
high
speed
service
such as
DSL or a
local
area
network.
You
manage
your
account
settings
through
your web
browser.
An IP
Phone or
Personal
Computer—IP
phones
plug
directly
into
your
broadband
connection
and
operate
like a
traditional
phone.
Talk2
sells a
range of
business-grade
handsets
that are
certified
and
pre-configured—so
you can
take
advantage
of our
"plug
and
play"
solution.
If you
use your
computer,
you will
need a
Softphone,
software
for
making
telephone
calls
over the
Internet,
and a
headset
with a
microphone.
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Q. How Do I Know If I have a VoIP phone Call?
If you have a special VoIP phone or a regular telephone
connected to a VoIP adapter, the phone will ring like a
traditional telephone. |
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