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Signup FAQ's. |
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Q: Are there any Setup Fees ?
A:
Subscribing to our service and the
activation of your account is free.
Fees may apply for services like
DID's and phone network usage.
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Q. Has the
sound quality improved?
A. The quality of VoIP voice
has dramatically improved over the past few years,
reaching the quality level of a landline phone and
sometimes even exceeding that level. However, voice
clarity may differ from provider to provider and will
also depend upon the speed and quality of your broadband
connection. Before signing up, you may wish to consult
other VoIP users by visiting either our forums or the
user reviews for each specific provider. |
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Q. Can I keep my number?
A. We allow number portability so you can use the same
number which is given by your traditional phone
provider. When
you purchase Talk2's Business VoIP, please indicate that
you wish to keep your numbers. It can take 2 to 6 weeks
for your numbers to be released by your current phone
company. |
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Q. Can I get a number of an
area code other than mine?
A. Yes, Talk2 VoIP will permit you to select an area
code different from the area in which you live. This
means, if you live in Austin and get a New York number,
you will NOT incur long-distance charges while calling a
New York number regardless of geography. It also means
that your "local" calls, in Austin , will be charged
long distance and that your friends in Austin will incur
long-distance charges calling your New York Number.
Additionally, most providers offer virtual numbers
(sometimes known as extra numbers). With this feature
you may obtain a number from a different area code in
addition to your current area code. This would enable
you to have relatives living in another area code dial a
local number to reach you, saving them the cost of
long-distance charges. |
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Q. Do you have rollover
numbers or ring groups?
A. Yes. There is no limit to the number of inbound calls
your account can support. Calls can be forwarded to a
group of users. After ringing those users, calls can
either stay on hold until someone is available or be
routed to voicemail. Talk2 can incorporate both desktops
and mobile phones into ring groups to provide maximum
flexibility for managing inbound calls. |
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Q. How do I get started
with Talk2s Business VoIP?
A. It's easy to get started! Just contact a Talk2 VoIP
Specialist for a Business Needs Consultation. They will
help you:
 Evaluate
cost savings and productivity-increasing features
Review
your network configuration and current needs
Recommend
any needed system changes or enhancements
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Q. How many phone lines
do I get?
A. There is no limit on the number of inbound or
outbound calls your system can receive. Your inbound
callers will never get a busy signal. However, the
number of calls a single user can be on at any one time
depends on the phone. If the call can't be answered, it
is forwarded to voicemail. |
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Q: What are the applicable charges with
an On Demand Calling plan?
A: Once
your «Easy On Demand» account
is active, you will be able to make
and receive calls which will be
billed per minute based on the rates
from the following
page.
Your call history is viewable at any
time from the corresponding section
of your control panel.
In order to be able to receive
calls, you will need to add a phone
number (DID) to your account. Each
added DID costs a fixed monthly fee
not subject to prorated billing.
You can verify DID availability
here
or through the "DID Numbers"
section of your control panel.
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Q: Can my prepaid account expire?
A: If
you have no volume commitment with
us, you've made an initial deposit,
your account is activated and your
balance is not in the negative, your
account will stay active and is not
subject to expiration.
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Q.
What support services are available?
A. Many of our customers choose Talk2 because they don't
have the resources in-house to manage a sophisticated
phone system. That's why we designed our web-based
application to be self-service. You can manage your
account online without having to call or request
technical assistance. If you do need help, our technical
support staff is available to review your local area
network and provide consulting or advisory services. In
addition, we offer a knowledge base with answers to
common questions. |
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Q: Does
Talk2 provide residential services?
A: Yes we can, but our
focus is mainly business services.
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Q. Do I need to be
a computer expert?
A. For phone-based services you do not
need to be computer savvy. Even
computer-based services are not too
difficult to set-up.
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Q. Can I use my
computer during a call and does it have
to be turned on all day?
A. You can use the computer; a router
may be required. Your computer need not
be turned on if you are making calls
with a phone and adapter or a special
VoIP phone, but your broadband Internet
connection must to be active. As an
added note, you can use your computer
and surf the internet while talking on
the phone without greatly affecting
voice quality.
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Q.
Will my existing phone service be interrupted during
Talk2 installation?
A. No. Talk2 uses your existing broadband service, so
installation does not affect your current phone service.
If you are ordering a completely new number, there will
be no impact on your current service. If you are keeping
your old number, we will work with you to minimize any
impact. |
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Q.
How do I get started?
You first need to determine which plans are available in
your area and then select one you like best. You can
start a search for plans from our homepage or by
clicking the link
VoIP Plans.
If you need any assistance please
contact us. |
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