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Techical FAQ's. |
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Q: What is the difference
between regular phone
lines and VoIP?
A: The major
difference between
VoIP and regular
phone lines is the
voice transmission
mode.
While regular phone
lines uses copper
wires to deliver the
analog signal, VoIP
on the other hand
uses internet based
networks to transmit
a digital voice
signal.
A traditional phone
system transfers
analog telephone
signals between
users using copper
wires and Public
Branch Exchange
(PBX) switching
systems. VoIP
delivers voice
signals digitally
over Internet-based
networks. Because it
travels through an
IP-based network,
VoIP doesn’t rely on
traditional
telephone lines or
telephone service
providers like Bell
or Rogers, making it
a less expensive
calling solution.
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Q: Hosted PBX versus local PBX?
A: A
local PBX will usually give you more
flexibility than a hosted PBX.
However, a hosted PBX can make your
life much easier in many cases:
- No costly hardware and software
installation or maintenance
- Fast recovery in case of any
disaster at your work place
- No need for any in-house
technician
- Available from anywhere
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Q: What's the difference between regular
phone lines and VoIP?
A: The
major difference between VoIP and
regular phone lines is the voice
transmission mode.
While regular phone lines uses
copper wires to deliver the analog
signal, VoIP on the other hand uses
internet based networks to transmit
a digital voice signal.
A traditional phone system transfers
analog telephone signals between
users using copper wires and Public
Branch Exchange (PBX) switching
systems. VoIP delivers voice signals
digitally over Internet-based
networks. Because it travels through
an IP-based network, VoIP doesn’t
rely on traditional telephone lines
or telephone service providers like
Bell or Rogers, making it a less
expensive calling solution.
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Q.
Can I forward calls to my mobile phone?
A. Yes. We offer several ways to rout your calls:
 Call
forwarding
Simultaneous
calling that rings multiple locations at the same time
Sequential
calling that rings multiple locations in a
pre-determined sequence
Talk2
provides advanced mobility controls to allow you to
transfer calls, invoke call recording, or send a call to
voicemail. Most functions that you can perform via a
deskphone can also be done on your mobile phone using
Talk2 mobile controls. |
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Q.
Can I really take advantage of Talk2’s features if I’m
on the road all the time?
A. Yes! For true road warriors, we recommend the use of
a Softphone—a software application that you can download
and use right from your laptop. With a Softphone and a
headset, you can make calls from anywhere in the world
and take full advantage of Talk2 features. If you use a
PDA or cell phone as your primary device, many of
Talk2's call control and messaging features are right at
your fingertips. |
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Q.
Do I really need all of Talk2’s features?
A. Talk2 lets you customize your service to fit your
business. We can recommend the best plans and features
for your needs. And it's quick and easy to upgrade when
you need to. |
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Q.
How much Internet bandwidth do I need?
A. The answer depends on how many users you have, how
many simultaneous calls are made per location, and your
level of Internet usage. A company with ten users who
are always on the phone will need more bandwidth than a
company with ten users who are only sporadically on the
phone. An Talk2 VoIP specialist can help you determine
what type of Internet connection you will need to best
support your Talk2 service. |
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Q: Hosted PBX versus local PBX?
A: A
local PBX will usually give you more
flexibility than a hosted PBX.
However, a hosted PBX can make your
life much easier in many cases:
- No costly hardware and software
installation or maintenance
- Fast recovery in case of any
disaster at your work place
- No need for any in-house
technician
- Available from anywhere
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Q: Can I use my own device?
We offer Bring Your Own Device for new
customers who already have VoIP hardware they wish to
use. Detailed instructions on how to connect your device
to Phone Power's service will be sent after ordering.
Once configured to point to our servers, your device
will download a Talk2 configuration file. Please note:
SIP credentials are not provided and the configuration
file may lock you out of the SIP Admin portion of your
device.  |
Q.
What is the difference between analog and VoIP phones?
Analog phones ...
Use circuit switching network
Are the traditional phones found in stores
Send and receive calls over standard phone lines
Offer simple features for basic needs
Do not usually have specific buttons for call functions
IP phones ...
Transmit voice conversations over a data network using
IP protocol
Use a single network that is not phone-specific to
transmit voice and data
Are portable and can be used locally or remotely
Retain custom settings
Offer advanced features |
Q.
What software do I need to install?
A. None! Talk2's VoIP is a Software-as-a-Service (SaaS)
application. We "host" the application on our computer
system—all you need is internet access. Log into your
Talk2 account and you can easily set up and access your
company information and personal messages. (If you'd
like to integrate with Outlook, there is one quick
download to install.) |
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Q.
Do you offer conferencing options?
A. Yes. We offer two conferencing features that you can
access either through our application or remotely from
your phone. Our conferencing supports up to 96 people. |
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Q.
Do you support 911 services?
A. Yes. We support 911 through the Enhanced e911
service. We register your phone number so any call made
from that number is routed to the appropriate 911
center. Talk2 supports multiple locations, so you can
assign users to different locations and calls will be
routed properly. |
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Q.
Does Talk2 support extension dialing?
A. Yes. You can use up to 4-digit extensions. All
extension-to-extension calls are free with Talk2, even
if the users are at different locations. |
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Q.
How do I check my voicemail messages?
A. You have several options:
Check your messages directly from your phone.
Dial into your voicemail service.
Have a copy of your voicemail messages routed to your
e-mail. A .wav or mp3 file will be attached to the
e-mail. |
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Q.
What are the benefits of Talk2?
A. Talk2 gives you an impressive menu of benefits:
Professional phone presence.
Call answering and routing, regardless of employee
location.
Cost savings.
Wide range of productivity features.
Flexibility to scale up or down immediately.
No technical expertise needed. |
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Q.
What is Remote Office?
A. With Remote Office, you can access and use your Talk2
service from anywhere—home, office or mobile phone.
Remote employees and mobile workers can use their Web
Call Manager or Outlook Toolbar no matter where they
are. And because calls still originate from Talk2,
personal and business phone expenses are easily
separated and alternate phone number kept private.
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How can I learn more about Talk2 features?
Please visit
http://www.talk2.ca/features.html |
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Q.
Do you provide virtual faxing services?
A. Yes. You can send and receive faxes free with your
Talk2 service. Faxes are received in PDF format and can
be automatically sent to your e-mail. You can also log
into the Talk2 web interface to retrieve and send faxes |
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